Terms of Business

Chrome Capital Ltd, t/a Chrome Capital,
Discount Insurance and Mortgage Approval
Suite 318 The Capel Building, Mary’s Abbey, Dublin 7, D07 VW9E.
Telephone: 01-2340043 Fax: 01-2340039. Email: info@chromecapital.ie

Terms of Business 

Authorised Status

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval is authorised and regulated by the Central Bank of Ireland.  Its Authorisation Number is 54002.  The Company Registered Number is 470478.

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval is subject to the Minimum Competency Code 2011 and the Consumer Protection Code 2012 and the Fitness and Probity standards which can be viewed on www.centralbank.ie

Services

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval offers a range of products and services including life assurance policies, specified illness and other protection type policies, pension policies, savings and investment policies, and mortgage products.

The services which the firm is authorised to provide are:

a. Advising you in relation to the nature of each of the products set out above and advising you as to which product is suitable for your needs.
b. Receiving and transmitting orders on your behalf for these products.

Appointments

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval holds a written appointment to act as an insurance agent for:
• Irish Life Assurance plc. (Irish Life)
• The Royal London Mutual Insurance Society Limited (Royal London)
• Aviva Life & Pensions UK Limited t/a Aviva Life & Pensions Ireland (Aviva)

Through our agencies with these companies we offer life assurance plans (including life assurance, specified illness cover, income protection, unit linked savings, investments and pension plans), tracker bonds, and Personal Retirement Savings Accounts (PRSAs).

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval also holds a written appointment to act as a mortgage intermediary, and the mortgage intermediary service is limited to the following mortgage lenders: Permanent TSB plc, Dilosk Limited, Avant Money , AIB Mortgage Bank, Haven Mortgages Ltd. and Finance Ireland.

Remuneration Policy

The Company may receive commission and other payments from the insurance companies above and Mortgage Lenders when orders are transmitted.  Summary details of Life Assurance commission will be included in a product information document, under the Customer Information Notice section, which you are legally entitled to receive before an application for a product is completed, and full details will be included in your cooling off letter and welcome pack.  Any ongoing commission shown in the Customer Information Notice will be paid to us as long as we continue to be your Financial Adviser.

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval is entitled to receive between 0.5% and 1% of mortgage amount from mortgage lenders in respect of commission for placing the business with the lender.  Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval  may charge application fees on all mortgage applications of up to €750.  If you require further details of this commission, we will be happy to answer any of your questions.

Personal Information

So that we can provide you with business services, you will have to give personal information including your name, address, date of birth, and details about your financial arrangements such as your existing protection cover, pension arrangements, and your savings and investments. From time to time you may also need to give sensitive personal information such as medical details. On the 25th of May 2018 the EU General Data Protection Regulation, known as GDPR, came into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used.

Please read the privacy notice of Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval which tells you what we use your personal information for and explains your rights around how we use it. 

Please read this Privacy Notice to understand how and why we use your personal information. If you give us personal information about someone else, please make sure you have their permission and make them aware of this Privacy Notice, as it also applies to them.

Conflict of Interest

It is the policy of Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval to avoid any conflict of interest when providing business services to clients.  However, where an unavoidable conflict arises we will advise you of this in writing before providing any business service.  If you have not been advised of any such conflict you may assume that none arises.

Complaints Procedure

Any complaint that you may have in relation to the business services provided should be made in writing to or by contacting Chrome Capital Limited t/a Mortgage Approval, Chrome Capital and Discount Insurance outlining the nature of your complaint.  All complaints will be acknowledged in writing within 5 business days of the complaint being received.  The complaint will be fully investigated and we will aim to provide the complainant with a regular written update on the progress of the investigation at intervals of not greater than 20 business days.

A full response will be provided within 5 business days of completing the investigation.

If you remain dissatisfied with the firm’s handling of and response to your complaint you are entitled to refer to the Financial Services and Pensions Ombudsman (FSPO), see below for contact details: 

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
Phone: 01 567 7000
E-mail: info@fspo.ie
Website: www.fspo.ie

Consumer Protection

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval is a member of the Investor Compensation Scheme established under the Investment Compensation Act of 1998, which provides for the establishment of compensation in certain circumstances, to certain clients, where money or investment instruments owed or belonging to clients and held, or in the case of investments, administered or managed by the firm, cannot be returned to those clients for the time being and there is no reasonable foreseeable opportunity to do so.  

Where an entitlement to compensation is established, the compensation payable will be the lesser of 90% of the amount of the client’s loss as recognised for the purposes of the Investor Compensation Act, 1998 or compensation of up to €20,000.

Credit Policy

Chrome Capital Ltd, t/a Chrome Capital, Discount Insurance and Mortgage Approval will, if necessary, exercise its legal rights to receive any payments due to it, from clients for business services provided by it and to be reimbursed for any value obtained by it for clients arising from payments to it by clients which subsequently default.

Insurance companies may withdraw benefits on default of payments due under any products arranged for your benefit.  Details of these provisions will be included in your product terms and conditions.

Consent under the Data Protection Acts

We hereby agree that the details, information and personal data which are collected from us or from third parties in respect of our application will be retained by the Company in electronic form and will be scanned and stored on computer, and/or kept in paper form, kept for and used for the purposes of processing my/our application and administration of same and we agree to retention of this information in electronic form.

The Company may need to disclose and communicate this information to the Product Providers as listed above in this document for the purposes of processing your application and provision of ancillary services and administrative functions associated with the application and we consent to the Company doing so for the purposes stated. 

Chrome Capital Ltd,

t/a Chrome Capital, Discount Insurance and Mortgage Approval,

Suite 318, The Capel Building,

Mary's Abbey, Dublin 7.

D07 VW9E

These Terms of Business are effective from 1st October 2020